/* ==========================================================================
   PackZen AI Chat Widget — Stylesheet
   File: pz-chatbot.css
   Brand: Black & Gold luxury theme — "Pack Smart. Move Calm."
   ========================================================================== */

:root {
  --pz-black: #0b0b0c;
  --pz-black-soft: #18181b;
  --pz-charcoal: #232326;
  --pz-gold: #c9a227;
  --pz-gold-light: #e6c35c;
  --pz-cream: #f6f2e8;
  --pz-cream-dim: #ece6d6;
  --pz-gray: #8a8a92;
  --pz-success: #2e7d4f;
  --pz-shadow: rgba(0, 0, 0, 0.35);
  --pz-radius-lg: 18px;
  --pz-radius-md: 12px;
  --pz-radius-sm: 8px;
  --pz-font-body: -apple-system, BlinkMacSystemFont, "Segoe UI", Roboto,
    Helvetica, Arial, sans-serif;
  --pz-font-brand: Georgia, "Times New Roman", serif;
  --pz-z: 999999;
}

/* Scope reset so the widget never inherits host page styles */
#pz-chat-root,
#pz-chat-root * {
  box-sizing: border-box;
  font-family: "Nunito", sans-serif;
  -webkit-font-smoothing: antialiased;
}

#pz-chat-root {
  position: fixed;
  inset: auto 20px 20px auto;
  z-index: var(--pz-z);
  line-height: 1.45;
}

/* ---------------------------------------------------------------------- */
/* Floating toggle button                                                  */
/* ---------------------------------------------------------------------- */
.pz-chat-toggle {
  width: 62px;
  height: 62px;
  border-radius: 50%;
  background: var(--pz-black);
  border: 2px solid var(--pz-gold);
  box-shadow: 0 8px 24px var(--pz-shadow);
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  position: relative;
  transition: transform 0.2s ease, box-shadow 0.2s ease;
  padding: 0;
}

.pz-chat-toggle:hover {
  transform: translateY(-2px) scale(1.04);
  box-shadow: 0 12px 30px var(--pz-shadow);
}

.pz-chat-toggle:focus-visible {
  outline: 2px solid var(--pz-gold-light);
  outline-offset: 3px;
}

.pz-chat-toggle svg {
  width: 28px;
  height: 28px;
}

.pz-chat-toggle .pz-icon-close {
  display: none;
}

#pz-chat-root.pz-open .pz-icon-chat {
  display: none;
}

#pz-chat-root.pz-open .pz-icon-close {
  display: block;
}

/* Gentle nudge animation shown once to invite engagement */
.pz-chat-toggle.pz-nudge {
  animation: pz-bounce 0.6s ease 2;
}

@keyframes pz-bounce {
  0%, 100% { transform: translateY(0); }
  50% { transform: translateY(-8px); }
}

/* Unread / attention badge */
.pz-chat-badge {
  position: absolute;
  top: -4px;
  right: -4px;
  background: var(--pz-gold);
  color: var(--pz-black);
  font-size: 11px;
  font-weight: 700;
  width: 20px;
  height: 20px;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  border: 2px solid var(--pz-black);
}

.pz-chat-badge.pz-hidden {
  display: none;
}

/* Speech-bubble teaser that appears next to the button */
.pz-chat-teaser {
  position: absolute;
  bottom: 8px;
  right: 74px;
  max-width: 220px;
  background: var(--pz-cream);
  color: var(--pz-black);
  padding: 10px 14px;
  border-radius: var(--pz-radius-md);
  font-size: 13.5px;
  box-shadow: 0 6px 18px var(--pz-shadow);
  opacity: 0;
  transform: translateX(8px);
  pointer-events: none;
  transition: opacity 0.25s ease, transform 0.25s ease;
}

.pz-chat-teaser.pz-show {
  opacity: 1;
  transform: translateX(0);
  pointer-events: auto;
  cursor: pointer;
}

.pz-chat-teaser button.pz-teaser-dismiss {
  position: absolute;
  top: -6px;
  right: -6px;
  width: 18px;
  height: 18px;
  border-radius: 50%;
  background: var(--pz-black);
  color: var(--pz-cream);
  border: none;
  font-size: 11px;
  line-height: 1;
  cursor: pointer;
}

/* ---------------------------------------------------------------------- */
/* Chat window                                                             */
/* ---------------------------------------------------------------------- */
.pz-chat-window {
  position: absolute;
  bottom: 78px;
  right: 0;
  width: 380px;
  max-width: calc(100vw - 40px);
  height: 560px;
  max-height: calc(100vh - 120px);
  background: var(--pz-cream);
  border-radius: var(--pz-radius-lg);
  box-shadow: 0 20px 60px var(--pz-shadow);
  display: flex;
  flex-direction: column;
  overflow: hidden;
  opacity: 0;
  transform: translateY(16px) scale(0.98);
  pointer-events: none;
  transition: opacity 0.22s ease, transform 0.22s ease;
}

#pz-chat-root.pz-open .pz-chat-window {
  opacity: 1;
  transform: translateY(0) scale(1);
  pointer-events: auto;
}

/* Header */
.pz-chat-header {
  background: var(--pz-black);
  color: var(--pz-cream);
  padding: 16px 18px;
  display: flex;
  align-items: center;
  gap: 12px;
  border-bottom: 2px solid var(--pz-gold);
  flex-shrink: 0;
}

.pz-chat-avatar {
  width: 38px;
  height: 38px;
  border-radius: 50%;
  background: var(--pz-gold);
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}

.pz-chat-avatar svg {
  width: 20px;
  height: 20px;
}

.pz-chat-header-text {
  flex: 1;
  min-width: 0;
}

.pz-chat-header-text .pz-brand {
  font-family: "Nunito", sans-serif;
  font-size: 16.5px;
  letter-spacing: 0.3px;
  font-weight: 700;
  color: var(--pz-cream);
}

.pz-chat-header-text .pz-tagline {
  font-size: 11.5px;
  color: var(--pz-gold-light);
  margin-top: 1px;
}

.pz-chat-status {
  font-size: 11px;
  color: var(--pz-gray);
  display: flex;
  align-items: center;
  gap: 5px;
  margin-top: 3px;
}

.pz-chat-status .pz-dot {
  width: 7px;
  height: 7px;
  border-radius: 50%;
  background: var(--pz-success);
  display: inline-block;
}

.pz-chat-header-close {
  background: transparent;
  border: none;
  color: var(--pz-cream);
  cursor: pointer;
  padding: 4px;
  opacity: 0.8;
}

.pz-chat-header-close:hover {
  opacity: 1;
}

.pz-chat-header-close svg {
  width: 18px;
  height: 18px;
}

/* Messages */
.pz-chat-messages {
  flex: 1;
  overflow-y: auto;
  padding: 16px;
  display: flex;
  flex-direction: column;
  gap: 10px;
  scroll-behavior: smooth;
  background: var(--pz-cream);
}

.pz-chat-messages::-webkit-scrollbar {
  width: 6px;
}

.pz-chat-messages::-webkit-scrollbar-thumb {
  background: var(--pz-cream-dim);
  border-radius: 4px;
}

.pz-msg-row {
  display: flex;
  flex-direction: column;
  max-width: 86%;
  animation: pz-fade-in 0.18s ease;
}

@keyframes pz-fade-in {
  from { opacity: 0; transform: translateY(6px); }
  to { opacity: 1; transform: translateY(0); }
}

.pz-msg-row.pz-from-bot {
  align-self: flex-start;
}

.pz-msg-row.pz-from-user {
  align-self: flex-end;
}

.pz-msg-bubble {
  padding: 10px 14px;
  border-radius: var(--pz-radius-md);
  font-size: 14px;
  word-wrap: break-word;
  white-space: pre-wrap;
}

.pz-from-bot .pz-msg-bubble {
  background: #ffffff;
  color: var(--pz-black);
  border: 1px solid var(--pz-cream-dim);
  border-top-left-radius: 4px;
}

.pz-from-user .pz-msg-bubble {
  background: var(--pz-black);
  color: var(--pz-gold-light);
  border-top-right-radius: 4px;
}

.pz-msg-time {
  font-size: 10px;
  color: var(--pz-gray);
  margin-top: 3px;
  padding: 0 4px;
}

.pz-from-user .pz-msg-time {
  text-align: right;
}

/* Typing indicator */
.pz-typing {
  display: flex;
  gap: 4px;
  padding: 12px 14px;
  background: #ffffff;
  border: 1px solid var(--pz-cream-dim);
  border-radius: var(--pz-radius-md);
  border-top-left-radius: 4px;
  width: fit-content;
}

.pz-typing span {
  width: 6px;
  height: 6px;
  border-radius: 50%;
  background: var(--pz-gray);
  animation: pz-typing-bounce 1.1s infinite ease-in-out;
}

.pz-typing span:nth-child(2) { animation-delay: 0.15s; }
.pz-typing span:nth-child(3) { animation-delay: 0.3s; }

@keyframes pz-typing-bounce {
  0%, 60%, 100% { transform: translateY(0); opacity: 0.5; }
  30% { transform: translateY(-4px); opacity: 1; }
}

/* Quick replies */
.pz-quick-replies {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  padding: 4px 16px 12px;
  flex-shrink: 0;
}

.pz-chip {
  background: transparent;
  border: 1.5px solid var(--pz-gold);
  color: var(--pz-black);
  padding: 7px 13px;
  border-radius: 999px;
  font-size: 12.5px;
  font-weight: 600;
  cursor: pointer;
  transition: background 0.15s ease, color 0.15s ease;
  white-space: nowrap;
}

.pz-chip:hover {
  background: var(--pz-gold);
  color: var(--pz-black);
}

.pz-chip:focus-visible {
  outline: 2px solid var(--pz-gold);
  outline-offset: 2px;
}

/* CTA button inside a bot message (e.g. "Go to Booking Form") */
.pz-cta-btn {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  margin-top: 8px;
  background: var(--pz-gold);
  color: var(--pz-black);
  border: none;
  padding: 9px 16px;
  border-radius: var(--pz-radius-sm);
  font-size: 13px;
  font-weight: 700;
  cursor: pointer;
  width: 100%;
  justify-content: center;
}

.pz-cta-btn:hover {
  background: var(--pz-gold-light);
}

.pz-cta-btn.pz-cta-secondary {
  background: var(--pz-black);
  color: var(--pz-cream);
}

/* Lead capture inline form */
.pz-lead-form {
  background: #ffffff;
  border: 1px solid var(--pz-cream-dim);
  border-radius: var(--pz-radius-md);
  padding: 12px;
  display: flex;
  flex-direction: column;
  gap: 8px;
  max-width: 86%;
}

.pz-lead-form input {
  border: 1px solid var(--pz-cream-dim);
  border-radius: var(--pz-radius-sm);
  padding: 9px 11px;
  font-size: 13.5px;
  width: 100%;
}

.pz-lead-form input:focus {
  outline: none;
  border-color: var(--pz-gold);
}

.pz-lead-form .pz-lead-error {
  font-size: 11.5px;
  color: #b3261e;
  display: none;
}

.pz-lead-form .pz-lead-error.pz-show {
  display: block;
}

/* Input row */
.pz-chat-input-row {
  display: flex;
  align-items: flex-end;
  gap: 8px;
  padding: 10px 12px;
  border-top: 1px solid var(--pz-cream-dim);
  background: #ffffff;
  flex-shrink: 0;
}

.pz-chat-input {
  flex: 1;
  border: 1.5px solid var(--pz-cream-dim);
  border-radius: 20px;
  padding: 10px 16px;
  font-size: 14px;
  resize: none;
  max-height: 90px;
  font-family: "Nunito", sans-serif;
}

.pz-chat-input:focus {
  outline: none;
  border-color: var(--pz-gold);
}

.pz-chat-send {
  width: 40px;
  height: 40px;
  border-radius: 50%;
  background: var(--pz-black);
  border: none;
  flex-shrink: 0;
  cursor: pointer;
  display: flex;
  align-items: center;
  justify-content: center;
  transition: background 0.15s ease;
}

.pz-chat-send:hover {
  background: var(--pz-charcoal);
}

.pz-chat-send:disabled {
  opacity: 0.4;
  cursor: not-allowed;
}

.pz-chat-send svg {
  width: 17px;
  height: 17px;
  fill: var(--pz-gold);
}

/* Footer note */
.pz-chat-footer {
  text-align: center;
  font-size: 10.5px;
  color: var(--pz-gray);
  padding: 5px 0 8px;
  background: #ffffff;
  flex-shrink: 0;
}

/* ---------------------------------------------------------------------- */
/* Mobile responsive                                                       */
/* ---------------------------------------------------------------------- */
@media (max-width: 480px) {
  #pz-chat-root {
    inset: auto 14px 14px auto;
  }

  .pz-chat-window {
    position: fixed;
    inset: 0;
    width: 100vw;
    height: 100vh;
    max-width: 100vw;
    max-height: 100vh;
    border-radius: 0;
    bottom: auto;
    right: auto;
  }

  .pz-chat-toggle {
    width: 56px;
    height: 56px;
  }

  .pz-chat-teaser {
    max-width: 170px;
    right: 64px;
  }
}

/* Respect reduced motion preference */
@media (prefers-reduced-motion: reduce) {
  .pz-chat-toggle,
  .pz-chat-window,
  .pz-msg-row,
  .pz-typing span,
  .pz-chat-teaser {
    animation: none !important;
    transition: none !important;
  }
}